Refund policy
Replacement and return of products
Will cancel a transaction in accordance with the Consumer Protection (Cancellation of a Transaction) Regulations, 2010 and the Consumer Protection Law, 1981
We accept requests for return or exchange within 31 days of receiving the order. All returns must be unused and in original condition. Please email us at customerservice@kerenwolf.com with your order information and a brief reason for your return/ exchange and we will provide you with a return authorization number. Keren Wolf reserves the right to deny unreasonable repairs/returns or exchanges. Shipping fees must be paid for by the customer.
Keren Wolf Return Policy for Items purchased in the Bridal Collection
Please note, you have 7 days to inform us (by Email) if you would like to return your order. If you do not notify us after 7 days from the time you received the order, we will not accept the product back and will not refund.
You can exchange items purchased from the bridal category up to 14 days after the day you received the item. The item must not have been used and must be in its original condition. Items that have been used will not be eligible for exchange or refund and customers will not be given the money back.
All you have to do to receive a refund is to contact our customer service department (by email only). Please write in the email that you would like a refund and place the order number in the mail as well.
Credit less 5% handling fee
If at the time of cancellation of the transaction the shipment has already been made, no refund will be given for the shipping cost. In the event that the shipment is provided free of charge as part of a benefit/promotion if the cancellation of the transaction cancels the condition for the shipment
Will cancel a transaction in accordance with the Consumer Protection (Cancellation of a Transaction) Regulations, 2010 and the Consumer Protection Law, 1981
We accept requests for return or exchange within 31 days of receiving the order. All returns must be unused and in original condition. Please email us at customerservice@kerenwolf.com with your order information and a brief reason for your return/ exchange and we will provide you with a return authorization number. Keren Wolf reserves the right to deny unreasonable repairs/returns or exchanges. Shipping fees must be paid for by the customer.
Keren Wolf Return Policy for Items purchased in the Bridal Collection
Please note, you have 7 days to inform us (by Email) if you would like to return your order. If you do not notify us after 7 days from the time you received the order, we will not accept the product back and will not refund.
You can exchange items purchased from the bridal category up to 14 days after the day you received the item. The item must not have been used and must be in its original condition. Items that have been used will not be eligible for exchange or refund and customers will not be given the money back.
All you have to do to receive a refund is to contact our customer service department (by email only). Please write in the email that you would like a refund and place the order number in the mail as well.
Credit less 5% handling fee
If at the time of cancellation of the transaction the shipment has already been made, no refund will be given for the shipping cost. In the event that the shipment is provided free of charge as part of a benefit/promotion if the cancellation of the transaction cancels the condition for the shipment