PROCESSING & DELIVERY TIMES
Once we receive your personalized order we start working on your items, the production time is 5 days and it isn't included in the shipping time frames.
We will ship your order to the shipping address that you supplied at the checkout. If your shipping address is different from your billing address, please specify this during checkout.
When your order ships, you will receive a Tracking email. You will be able to track your order by following the link in the email.
* Keren Wolf Bridal accessories are each made-to-order. Orders may take up to 28 business days depending on available parts and the level of labor intensity for the purchased item/s.
International orders may be subject to additional shipping fees based on the destination country's taxes, tariffs, and duties. These fees are not associated with Keren Zohar Wolf LTD. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. For further questions regarding customs please contact your local customs office. If your country is not available to ship to, please email customerservice@kerenwolf.com and we will assist you with your purchase.
Replacement and return of products
Will cancel a transaction in accordance with the Consumer Protection (Cancellation of a Transaction) Regulations, 2010 and the Consumer Protection Law, 1981
We accept requests for return or exchange within 31 days of receiving the order. All returns must be unused and in original condition. Please email us at customerservice@kerenwolf.com with your order information and a brief reason for your return/ exchange and we will provide you with a return authorization number. Keren Wolf reserves the right to deny unreasonable repairs/returns or exchanges. Shipping fees must be paid for by the customer.
Keren Wolf Return Policy for Items purchased in the Bridal Collection
Please note, you have 7 days to inform us (by Email) if you would like to return your order. If you do not notify us after 7 days from the time you received the order, we will not accept the product back and will not refund.
You can exchange items purchased from the bridal category up to 14 days after the day you received the item. The item must not have been used and must be in its original condition. Items that have been used will not be eligible for exchange or refund and customers will not be given the money back.
All you have to do to receive a refund is to contact our customer service department (by email only). Please write in the email that you would like a refund and place the order number in the mail as well.
Credit less 5% handling fee
If at the time of cancellation of the transaction the shipment has already been made, no refund will be given for the shipping cost. In the event that the shipment is provided free of charge as part of a benefit/promotion if the cancellation of the transaction cancels the condition for the shipment